About Quality Concepts Inc.

At Quality Concepts, Inc., we believe that one-on-one contact is the most effective way to implement a quality management system and to provide value-added maintenance services. This personalized approach leverages the consultant’s experience when solving your unique problems.

Our people are skilled at both analyzing the needs of your business and interpreting what is needed for the standard to arrive at a workable solution. To do this, our people utilize process mapping techniques to get an accurate picture of the processes that are presently in place. This information is used to create or revise documentation or recommend improvements that would provide the most benefit to your business.

Knowing how important process ownership is, we involve your key personnel in the decision making, whether we write the documentation or fine-tune what already exists. We build a close relationship with your management team in order to provide an environment to learn more about the standards being implemented, something you just can’t get out of a book, video, or seminar.

Quality Concepts Inc.’s goal is for your business to experience the immediate benefits from the implementation of the standards through increased productivity, profits, and customer satisfaction, while making it pain-free for you and your employees. 

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Our Goal

QCI‘s goal is to help small to medium size company’s increased productivity, profits, and customer satisfaction, making it hassle-free for everyone in the organization. 

Mission Statement

Our mission is to provide cost-effective solutions to managing quality management system implementation and ongoing improvement by emphasizing the concepts of quality.

Our focus is to provide simple, easy-to-understand solutions to quality management system questions, utilizing a customized, personalized approach. 

We offer our clients services that effectively utilize and improve their quality management system including overall project management, internal auditing, management training in how to implement the system and improve effectiveness, and effective goal setting with metrics to measure the success rate of the client’s company goals and objectives. 

Dennis Estevao

Dennis Estevao was born and raised in Rhode Island, where he still resides. He has spent the majority of his professional career in the quality assurance field, sharing his expertise with companies along the Northeast and beyond. His immense collection of experience has enabled him to direct a wide variety of organizations striving for excellence.  This includes ways to improve production, increase clientele, and train employees to maintain best practice for successful business.  Knowledge of ISO 9001, which focuses on process improvements in manufacturing and servicing companies, has enabled him to facilitate the efforts of companies in implementation and registration to 

ISO 9001.  He also is well-versed in AS 9100, the aerospace derivative of ISO 9001, ISO 14001 and ISO 45001. Diversified training, hazardous wastes management, and internal auditing are just some of the other areas in which he is educated. Dennis is currently a certified lead auditor for two certification bodies for over 17 years. 

John Matthews

John Matthews resides in Rhode Island, where he was born and raised. He has spent most of his career in manufacturing and sales, working his way up from a ground-floor entry-level position to factory manager before becoming regional sales manager responsible for 12 states in the middle of the United States. Through his career, he has also gained comprehensive training, knowledge, and certifications in the following areas:

  • Kaizen, 5S, & 8D 
  • ISO 9001 
  • Oracle 
  • Lean Manufacturing 
  • Corporate Training (Right to Know & HAZMAT) 
  • Kanban 
  • Coaching & Team-Building Skills for Managers and Supervisors 
  • Conflict Resolution 

John was also active in the training and education department, and was one of the instrumental employees responsible for implementing ISO-9001 into the Quality Assurance Program. John is currently a certified lead auditor who works with two other certification body.

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